Don’t panic – everything is backed up. Whatever has happened can be fixed, and any orders that need to be reversed or refunded can be dealt with. Take a breath and work through this guide.
Step 1 — Contact us
Email [email protected] and describe what’s happened. We’ll get back to you as soon as possible and sort it out.
Step 2 — If we’re unreachable
Your personal pack contains all the technical login details for your store — domain, hosting, and website admin. If you genuinely cannot reach us, any website professional can use these details to access and fix your store. You do not need to use OMGLASERSPEWPEW specifically.
Your personal pack
Your personal pack was provided when we handed over your store. It contains everything important. Keep it somewhere safe and make sure at least one other person you trust knows where it is.