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When a customer buys something from your store, two emails go out automatically — one to you, and one to your customer. You don't need to do anything to make this happen.

Don't panic. Store outages are rare and almost always temporary. Work through these steps before contacting us.

We hope you never need this guide, but if you do, here's exactly what happens.

Don't panic - everything is backed up. Whatever has happened can be fixed, and any orders that need to be reversed or refunded can be dealt with. Take a breath and work through this guide.

Your store reads product images from a URL — a web address that points directly to your photo. This guide explains how to upload a photo and get that URL.

Your product catalogue lives in a Google Sheet. It is the only thing you need to manage in order to keep your store up to date. This guide explains what each column means and how to make changes.